FAQ
When will my order ship?
Your item(s) will ship between 3-5 business days after you place your order.
Can orders be shipped internationally?
We are working on it! Please check back in with us for international ordering.
What is the refund policy?
We have a 30-day return policy, meaning you have 30 days after you receive order to contact us for a return/exchange. Any return inquiries made past the 30 day mark are not eligible for a return/exchange. The item(s) must be in the same condition you received it and in the original packaging. You will receive your refund via your original payment method (credit card, debit card, PayPal, etc.) once your item has been received. Returns are subject to a $7.00 restocking fee while exchanges are free of charge.
What is the exchange policy?
Paw Prints accepts exchanges as long as the product is not visibly worn or damaged, and the exchange must be made within 30 days of purchase. Please contact us for instructions for exchange. Exchanges do not incur any restocking fees.